Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Consumer Agreement
  • -A $25.00 fee will be charged to all bounced checks. -Damaged Goods Policy: Should your order arrive damaged, we are glad to replace it with an identical item. However, we require proof of the damaged goods in the form of a digital photograph, e-mailed to: sales@tropicaltradersfoods.com. Upon verification of the damaged product, we will issue a full replacement. -Refund Policy: You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund in the same manner as the form of payment used at the time of checkout. To initiate a refund or exchange please call our office at 510-409-9683 or email sales@tropicaltradersfoods.com. -Privacy Policy: We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

  • Shipping & Delivery
  • At this time, Tropical Traders/Royal Hawaiian Honey ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Tropical Traders/Royal Hawaiian Honey ships merchandise to Canada and Mexico, but not to other international locations. Please call +510-601-5632 or email sales@tropicaltradersfoods.com to place an international order. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Tropical Traders/Royal Hawaiian Honey is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

  • Miscellaneous
  • Regarding coupon code AUTUMN: This coupon is valid form 10/1/10-11/30/10 and only to customers who place orders shipping to the mainland United States (i.e. 48 contiguous states).